We try to maintain accurate stock counts on our website but there may be a stock discrepancy some time. This is extremely rare. In this instance, we will notify you and issue a refund or give store credit.
2. SHIPPING COSTS
Shipping costs are calculated during checkout. You pay what is charged by the carrier.
3. DELIVERY TIME
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
3.3 Dispatch Time
Orders are usually dispatched within 7 business days max of payment of order.
Our warehouse operates on Monday to Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please send an email ASAP to firstname.lastname@example.org
3.5 P.O. Box Shipping
Larkspur Baby Company will ship to P.O. box addresses using postal services only.
3.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
3.7 Free Shipping Promotion
Orders may ship in 1 or 2 shipments when Free Shipping is applied. We reserve the right to choose shipping carrier for any Free Shipping promotions.
3.8 Goods that are Stolen/Lost
We are not responsible for goods that are stolen. The carriers confirmation of delivery will be mark the status of the goods to be delivered. Please buy Route Package Protection for added safety.
4. TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. DUTIES AND TAXES
5.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
5.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Brusche Inc. encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Brusche Inc. at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has been dispatched, please refer to our Returns/Exchange policy.
If you have purchased Route Package Protection, then you can file your claim by clicking the below link:
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
8. CUSTOMER SERVICE
For all customer service enquiries, you can call us on (253) 380-5234 or email us at email@example.com
You can also reach to us through our website chat or through Facebook messenger.
We are here to HELP!